Session of European College of Aesthetic Medicine and Surgery10:40 – 12:10
Pyn Lim, Yannis Theodoropoulos, Theodora Fatsea
Objectives: The objectives of this talk is to share my experience what I think is the roadmap towards running a succesful aesthetic medical clinic. I will guide them with step-by-step approach what they have to consider in order for their clinic to standout and to let them think outside the box on putting their customer experience first and making them the hero. I would also show them how to create the hero journey for their patients and speaking the right language where their stories will be heard, rather than using the traditional marketing approach.
Introduction: Running a cosmetic clinic has been challenging and with so many competitors out there, how can one stand out from the crowd. Is the clinic having a good brand strategy and are they position themselves correctly. Also with so many information that you can find in social media and internet, how can your stories be heard from the audience and how as a clinic owner create a story that can reach out to their target audience they want. How can they improve their conversion rate. How to create a impactful consultation and how can they improve customer retention rate?
Results: Medical practitioner will be able to look at things from a patient’s point of view, thereby improving patient’s experience from start to end to after care and after-after care.
Conclusion: This presentation should let medical practitioner to strategise their business and procedures from the patient’s point of view, thereby generating a better patient’s experience which in return generating a higher revenue. Putting a better perspective to clinic owner that teamwork from top to bottom is the key, being grateful and humble to every contributor is the key to running a succesful medical clinic.
Dr. Dolly Fatsea will share all her secrets on what are the best combination treatments for your patients, how you can create a beautiful skin for your patients using the art of thread lifting and the always reliable solution of Mesotherapy and blood derivatives. Hence you will learn how to become a reliable solution provider to create a long-term relationship with your patients.